"We support Customers avoiding risks when improving"

Our consolidated knowledge

We have documented experience into best practices, methods and tools in three very specific areas:

Balder Consulting has consolidated knowledge from our own life-long line management experience, our assignments, our network of global, regional and local service managers from many different industries and from our one day workshops where we and service managers share experiences. This consolidated knowledge and experience benefit our customers in our assignments. We do not start with a blank sheet of paper. All our work is partly based on already proven solutions. This helps us to guide our customers in reaching their desired results faster and more accurately.

Service Business growth

The following model guides our support of customers with service business growth ambitions. We call it “The Service Sales Channels”.

To support a specific customer’s service business growth, a unique step-by-step plan has to be developed for how to prioritise the activation and improvements of each channel. Each channel has different challenges to overcome to begin successfully selling services and each channel needs its separate service offerings. Each channel requires specific best practice support to become successful:

We have consolidated our service sales development experience from our line career together with the assignments performed since 2008 (when Balder Consulting was established) into best practices, models and key success factors. Together these minimise risks, minimise development time and maximise results, all benefitting our customers.

Implementation in matrix organisations

Even if designing IoT solutions and service growth initiatives have their specific, difficult challenges, nothing is accomplished until successfully implemented. We have consolidated our implementation experience from different methods and created the following model:

In most implementation cases there are a number of initiatives executed in parallel with the ambition to change the Service Units. In order to make it easier for the front line a Company Specific Maturity model can be defined capturing all the different initiatives ambitions and coordinating the activities hitting each local unit. Furthermore, we strongly advice local unit responsibility of the changes, rather than sending “tiger teams” around the world for both implementation speed and sustainability. The change is always executed by a change program:

We have consolidated our implementation experience from our line career together with assignments performed since 2008 (when Balder Consulting was established) into best practices, models and key success factors. Together these minimise risks, minimise implementation time and maximise results, all benefitting our customers.

Business driven development of Internet of Things

We have developed a number of models guiding our business-driven development of customers’ Internet of Things solutions. The following model represents our view of IoT solutions.

Our approach is to analyse stakeholder needs and step-by-step develop services, data requirements, process changes, organisational and role changes together with the technical solution in a business-oriented way.

We have consolidated our IoT development experience from our line careers together with the assignments performed since 2008 (when Balder Consulting was established) into best practices, models and key success factors. Together these minimise risks, minimise development time and maximise results, all benefitting our customers.

Service Business end-to-end

We have developed a model to describe a company-wide service operation guided by best practices. Our focus is on the areas closely related to service business growth.

This model is used when we perform studies and develop recommendations with a more holistic view of the service business. Balder Consulting has a clear view of best practices in all these areas. Underneath each area we have consolidated many best practice capabilities that most service organisations would benefit from having.

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